Refund policy

This policy applies to every purchase made directly from Inudoki (“we”, “our”, “us”).

Before You Return Anything – Request an RA

  1. Contact us first – Email hello@inudoki.com with your order number.

  2. Submit a Return Authorisation (RA) request within 7 calendar days of receiving your order.

  3. We’ll reply with confirmation plus the correct return address and packing instructions.

    Returns sent without an approved RA number, or lodged after 7 days, may not be accepted.

Change-of-Mind Returns

We’re happy to exchange or issue store credit when:

  • Condition – Items must be unused, unopened, and in their original packaging with all seals and safety labels intact, in resalable condition.

  • Freight – You are responsible for return shipping and insurance (unless the product was faulty or damaged upon arrival).

For hygiene and safety reasons, opened grooming products and supplements cannot be returned unless they are faulty.

Your Consumer Rights

Nothing in this policy limits your rights under the Singapore Consumer Protection (Fair Trading) Act or other applicable laws.

If a product has a major defect, you are entitled to a refund or replacement.
If the issue is minor, we will repair, replace, or provide credit within a reasonable timeframe at no extra cost.

Where to Send Returns

Always wait for your RA email so we can direct you to the correct return address. This ensures your return is processed quickly.

Unless the goods are faulty, you are responsible for all return freight charges.

Refund Method

Approved refunds will be processed back to your original payment method – e.g., the same credit card, PayNow, or PayPal account used at checkout.
Please allow 5–7 business days after we receive and inspect your return for the credit to appear.